We ship from Colombia, so if you’re an international customer you are responsible for customs & duties within your own country. For further information, we recommend contacting your local customs office. BALLEN PELLETTIERE is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Yes, we currently have our Flagship Store in Bogota, Colombia.
Visit us at El Retiro Shopping Center.
If you are buying from:
Your card will be charged in COP (Colombian Pesos).
Your card will be charged in USD and any conversions will be handled by your financial institution.
All sales in our e-shop are final.
We strongly suggest reviewing the measurements and scale of our products prior of your purchase. In case of further questions regarding the item you want to acquire, please contact us at firstname.lastname@example.org
In the event of manufacturing defect or incorrect item please contact us at email@example.com within 48 hours of receiving your bag, to guide you through our customer service for a replacement of the item.
We appreciate your understanding.
When you’re ready to checkout and are looking at the items in your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Please allow 8-10 business days for your package to arrive.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
During busy periods, promotional events and sales there may be delays on the dispatch of your order.
Within Colombia, we can ship to Hotels. If you are shipping outside of Colombia we cannot ship to PO Boxes or Hotels.
Our warehouse starts processing orders immediately after they are placed, if you contact our team straight away we can update/cancel your order.
Once the order has left our premises we are not able to make any changes.
Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.
Please contact us at firstname.lastname@example.org the manufacturing issue send us a valid proof of purchase from www.ballenpellettiere.com or any of our authorized retailers and we will get back to you with the following instructions.
Ballen pellettiere guarantee is valid for one year after your purchase.
Your satisfaction is of great value to us.
Products on www.ballenpellettiere.com are sold on a first come, first served basis. Your product is not reserved when you add it to your cart, but it will have your products on hold for 10 minutes in the check-out page for you to complete your purchase.
All ballen goods are handcrafted by experts in Colombia, made with premium italian products. Due to our variety in leather finishings and the use of different techniques, we recommend you to take your bag to a trusted leather goods repair shop in case of stains or color migration from clothes.
As one expert once told us, the leather we use is already a second hand material, this is because the cow already used it through its life.
Leather surface will change over time, showing its wear beautifully, every mark is unique and its considered part of the design.
We recommend avoiding high humidity, rain and long direct exposure to sunlight.