MAKING CHANGES TO AN ORDER
Unfortunately, we are not able to change the items in an order once the order has been placed.
CANCELLING AN ORDER
We accept order cancellation requests if you contact our team same day order has been placed and before 6pm UTC-GMT -5 hours.
Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse.
For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped together so your package will be shipped on the date advertised on description for the PREORDER ITEM.
SHIPPING & DELIVERY
We offer free express worldwide shipping on all orders! Check services below for more details.
IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
All your purchases are insured against theft and accidental damage whilst in transit from Ballen Pellettiere to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
Orders will be processed and delivered in 3 business days.
Shipping can take from 2 to 5 business days depending on the country.
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.
TRACKING YOUR ORDER
A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped. Please make sure to leave a valid phone number, mail and address at the checkout.
DUTIES AND TAXES
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.
Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.
The company reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid. A QUE SE REFIERE ESTO?
GIFT WRAPPING AND MESSAGE
All BALLEN PELLETTIERE packages come in a box and a dust bag. If you wish to include a personal note, please email email@example.com immediately after placing your order.