All sales in our e-shop are final.

We strongly suggest reviewing the measurements and scale of our products prior of your purchase. In case of further questions regarding the item you want to acquire, please contact us at

In the event of manufacturing defect please contact us at within 48 hours of receiving your bag, to guide you through our customer service for a replacement of the item.

We appreciate your understanding.


We will repair any manufacturing defect as soon as we can.

Please contact us at addressing the manufacturing issue send us a valid proof of purchase from or any of our authorized retailers and we will get back to you with the following instructions.

Ballen Pellettiere Guarantee is valid for one year after your purchase.

Your satisfaction is of great value to us.


Products on are sold on a First come, First served basis. Your product is not reserved when you add it to your cart, but it will have your products on hold for 10 minutes in the check-out page for you to complete your purchase.


We offer FREE worldwide STANDARD SHIPPING.

International shipping is inclusive of duties and taxes.

A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped. Please make sure to leave a valid phone number, mail and address at the checkout.

Orders will be processed and delivered in 2 business days.

shipping can take from 2 to 5 BUSINESS days depending on the country.



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